Frequently Asked Questions
Q – Where do I get my packages if I live on Main Street?
A – As a courtesy, we sign and store packages for all tenants at our office. You will receive a phone call or text message from us as notification and you may pick it up at your convenience during office hours. We are not responsible for any lost or misplaced packages.
Q – What do I do about cable and Internet?
A – All of the apartments are already run for Time Warner Cable. Our sales representative is Ryan Gould. His direct phone number is (518) 337-1439, so you will not have to go through menus or be put on hold. He offers fast and free installs and up-front, after-tax pricing.
Q – What if I need to terminate my lease?
A – If you need to sign off the lease, you are responsible for the full terms and conditions of the lease unless a replacement is found. We will assist in the process by advertising the apartment or roommate situation, but you are ultimately responsible for finding a replacement or paying the remainder of the lease.
If a replacement is found, then you must contact our office and we will set up an appointment for both of you. The new tenant will sign on and you will sign off, and you will receive your security back after the replacement tenant pays their security in full. If you find yourself in this situation, please call the office for further assistance or explanation.
Q – I lost my keys and can’t get into my apartment!
A – If you have lost your keys and do not have a way to get into your apartment, please call the office. If it is during our office hours, we will assist you free-of-charge. If it is after hours or on a weekend, you will speak to our answering service; please let them know the following information:
- Your full name
- Your phone number
- Apartment address
After you call to report the lock out please wait nearby for maintenance to easily find you.
We charge $5 for each new key made, as well as $20 for after-hour and weekend lock-outs.